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Help / 002

Support

Reply time · within 2 business days

Need help with TrackSnap? Email us at hello@tracksnap.club — we usually respond within 2 business days.

Frequently asked

How do I connect Strava?

Open TrackSnap → Profile → toggle Strava on. You’ll be taken to Strava to authorize the connection. Once connected, your activities will sync automatically.

How do I connect Apple Health?

Open TrackSnap → Profile → toggle Apple Health on. Grant the permissions iOS asks for. Your workouts will appear in TrackSnap.

How do I cancel my subscription?

Subscriptions are managed by Apple. To cancel:

  1. Open the Settings app on your iPhone
  2. Tap your name at the top → Subscriptions
  3. Tap TrackSnap → Cancel Subscription

You’ll keep access until the end of your current billing period.

How do I delete my account?

Open TrackSnap → Profile → Delete Account. This permanently deletes your TrackSnap account, disconnects Strava, and clears your saved data.

Note: if you have an active subscription, deleting your account does not cancel it. Cancel separately in iOS Settings (see above).

My free trial — when am I charged?

If you started a free trial, you won’t be charged until the trial ends. You can cancel anytime before the trial ends to avoid being charged. Manage in iOS Settings → Subscriptions.

How do I restore a previous purchase?

On the subscription screen, tap Restore purchases. This re-checks your Apple ID for an active TrackSnap subscription.

I’m having a problem not listed here

Email us at hello@tracksnap.club with:

  • A short description of what’s happening
  • Your iPhone model and iOS version (Settings → General → About)
  • A screenshot if relevant

We’ll get back to you within 5 business days.

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