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Support

Reply time · within 2 business days

Need help with TrackSnap? Email us at hello@tracksnap.club — we usually respond within 2 business days.

Frequently asked

How do I connect Strava?

Open TrackSnap → Profile → toggle Strava on. You’ll be taken to Strava to authorize the connection. Once connected, your activities will sync automatically.

How do I connect Apple Health or Health Connect?

Open TrackSnap → Profile → toggle Apple Health (iPhone) or Health Connect (Android) on, and grant the permissions you’re asked for. Your workouts will appear in TrackSnap.

On Android, your workouts need to be synced to Health Connect by the app that records them (for example Samsung Health, Google Fit, Garmin Connect or Fitbit). On Android 13 and older, Health Connect is a separate app from Google Play.

How do I cancel my subscription?

Subscriptions are managed by Apple or Google, depending on where you downloaded TrackSnap. To cancel on iPhone:

  1. Open the Settings app on your iPhone
  2. Tap your name at the top → Subscriptions
  3. Tap TrackSnap → Cancel Subscription

On Android: open Google Play → tap your profile picture → Payments & subscriptions → Subscriptions → TrackSnap → Cancel subscription.

You’ll keep access until the end of your current billing period.

How do I delete my account?

Open TrackSnap → Profile → Delete Account. This permanently deletes your TrackSnap account, disconnects Strava, and clears your saved data.

Note: if you have an active subscription, deleting your account does not cancel it. Cancel it separately in iOS Settings or Google Play (see above).

My free trial — when am I charged?

If you started a free trial, you won’t be charged until the trial ends. You can cancel anytime before the trial ends to avoid being charged. Manage it in iOS Settings → Subscriptions, or in Google Play → Payments & subscriptions.

How do I restore a previous purchase?

On the subscription screen, tap Restore purchases. This re-checks your Apple ID or Google account for an active TrackSnap subscription.

I’m having a problem not listed here

Email us at hello@tracksnap.club with:

  • A short description of what’s happening
  • Your phone model and OS version (iPhone: Settings → General → About; Android: Settings → About phone)
  • A screenshot if relevant

We’ll get back to you within 5 business days.

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